Location:
 Home » NY Books » A Guide to Help Desk Concepts, Second Edition

A Guide to Help Desk Concepts, Second Edition

  • List Price: $183.95
  • Buy New: $9.07
  • as of 11/18/2017 04:37 UTC details
  • You Save: $174.88 (95%)
Qty In Stock
  • Seller:Copper-Pennys-Books and Music
  • Sales Rank:4,691,368
  • Languages:English (Published), English (Original Language), English (Unknown)
  • Media:Paperback
  • Number Of Items:1
  • Edition:2
  • Pages:368
  • Shipping Weight (lbs):1.35
  • Dimensions (in):7.5 x 0.8 x 9.3
  • Publication Date:March 3, 2003
  • ISBN:0619159464
  • EAN:9780619159467
  • ASIN:0619159464
Availability:Usually ships in 24 hours

Features:
  • Used Book in Good Condition


Editorial Reviews:
Synopsis
Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.

Qty In Stock
All Orders and Credit Card Processing are handled by Amazon.com. ShopBayside.com is not responsible for price or quality issues. All product inquiries must be done with Amazon.com. CERTAIN CONTENT THAT APPEARS ON THIS SITE COMES FROM AMAZON SERVICES LLC. THIS CONTENT IS PROVIDED ‘AS IS’ AND IS SUBJECT TO CHANGE OR REMOVAL AT ANY TIME.
ShopBayside.com in Association with Amazon.com