Home » NY Books » A Guide to Help Desk Concepts, Second Edition

A Guide to Help Desk Concepts, Second Edition

  • List Price: $183.95
  • Buy New: $34.15
  • as of 4/23/2018 09:44 UTC details
  • You Save: $149.80 (81%)
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New (6) Used (13) from $5.99
  • Seller:Dazzle-Deals
  • Sales Rank:2,415,362
  • Languages:English (Published), English (Original Language), English (Unknown)
  • Media:Paperback
  • Number Of Items:1
  • Edition:2
  • Pages:368
  • Shipping Weight (lbs):1.35
  • Dimensions (in):7.5 x 0.8 x 9.3
  • Publication Date:March 3, 2003
  • ISBN:0619159464
  • EAN:9780619159467
  • ASIN:0619159464
Availability:Usually ships in 1-2 business days

  • Used Book in Good Condition

Editorial Reviews:
Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.

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