| The Field Guide to Understanding Human Error |  | Author: Sidney Dekker
Publisher: Ashgate Publishing
Category: Book
List Price: $34.95
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Rating:  6 reviews
Sales Rank: 120,311
Media: Paperback
Edition: 1
Pages: 236
Number Of Items: 1
Shipping Weight (lbs): 0.8
Dimensions (in): 8.6 x 6 x 0.8
ISBN: 0754648265
Dewey Decimal Number: 620.8
EAN: 9780754648260
ASIN: 0754648265
Publication Date: June 30, 2006
Availability: Usually ships in 1-2 business days
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Product Description
When faced with a human error problem, you may be tempted to ask 'Why didn't they watch out better? How could they not have noticed?'. You think you can solve your human error problem by telling people to be more careful, by reprimanding the miscreants, by issuing a new rule or procedure. These are all expressions of 'The Bad Apple Theory', where you believe your system is basically safe if it were not for those few unreliable people in it. This old view of human error is increasingly outdated and will lead you nowhere. The new view, in contrast, understands that a human error problem is actually an organizational problem. Finding a 'human error' by any other name, or by any other human, is only the beginning of your journey, not a convenient conclusion. The new view recognizes that systems are inherent trade-offs between safety and other pressures (for example: production). People need to create safety through practice, at all levels of an organization. Breaking new ground beyond its successful predecessor, "The Field Guide to Understanding Human Error" guides you through the traps and misconceptions of the old view. It explains how to avoid the hindsight bias, to zoom out from the people closest in time and place to the mishap, and resist the temptation of counterfactual reasoning and judgmental language. But it also helps you look forward. It suggests how to apply the new view in building your safety department, handling questions about accountability, and constructing meaningful countermeasures. It even helps you in getting your organization to adopt the new view and improve its learning from failure. So if you are faced by a human error problem, abandon the fallacy of a quick fix. Read this book.
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| Customer Reviews:
Showing reviews 1-5 of 6
Great learning tool November 17, 2009
J. Harper
0 out of 2 found this review helpful
Excellent book to learn, understand of why there is Human error. By learning the error to take the next step to improvised either on the job, or career.
The Field Guide to Understanding Human Error September 29, 2009
John H. Fischbach (San Francisco, Ca USA)
0 out of 1 found this review helpful
Look out if you want to view human error from a different angle than the old traditional view of an accident. Dekker's strategy points the investigator to view the events of the incident from the view point of those involved to gain a much greater appreciation of the event. Franz Boas is not mentioned but the idea of cultural relativity is apparent in the New View of holistic investigation. Aviation SMS will be hit hard in its ability to understand any event, risk or hazard if they fail to apply Dekker investigative strategy. A must read for any ASAP ERC member or investigator.
Top 5 Human Factors Recommended Reading February 12, 2009
Clark (US)
2 out of 3 found this review helpful
Mr Dekker's books should be required reading for all accountable executives in high reliability organizations. Over 30 years as a continuous system improvement advocate, I have recently developed a "Recommended Reading" list for those who are new to the field of human factors and system safety. Dekker now as 3 books on that list, with the recent release of "Just Culture."
We live in the information age now; the only way to improve our lot is to share information for the purpose of continual learning. Dekker's approach points the way.
The Field Guide to Understanding Human Error October 12, 2008
Mattias Eile (Sweden)
0 out of 1 found this review helpful
Sidney Dekker has once again provided us with some very good examples from his line of work. Easy, informative and very catching.
Simply a "must have" for every investigator or Human Factor-specialist who needs to communicate the intricacy of the Human Factors field to people around him or her.
Mattias Eile
1st Submarine Flottila
Royal Swedish Navy
The best guide to how to investigate error May 31, 2008
Mr. Andrew Evans (Aberdeen, UK)
1 out of 1 found this review helpful
Essential reading for any safety investigator. An eye-opening way to transform your investigations by moving from the old-view to the new-view. I've used this book as a 'course book' for a seminar of 25 safety professionals to great effect. Plus there is a good guide to the role of a safety department too.
Showing reviews 1-5 of 6
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