Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners
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THIS BOOK IS NOW OUT OF PRINT - A NEW AND UPDATED VERSION - SERVICING ITSM - IS NOW AVAILABLE (ISBN: 978-1-4907-1956-6)
Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure!
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